Frequently Asked Questions

How do I sign up for a course?

• Enroll in any of our courses by clicking on the Enroll button. 
• Click on the course you want to take, and enter payment information and checkout. The course will appear on your courses home page.

Do you offer payment plans?

• Currently we do not offer payment plans on our courses.

How do I access the courses?

• Through alqami.teachable.com. Log in by following the link in the upper right corner and then you will see all the courses for which you are registered.
• Click on the icon for each course to access individual courses.

Can I download the course and watch offline?

• Yes! Once you click on a video, it will open up its own page. Underneath that video on the bottom left, you will see 'download button'.

When does the course start and finish?

• The course is self-paced - you decide when you start and finish. There is no time limit in which you need to complete it.

How do I see my progress through a course?

• Click on the course icon to access a course.
• The screen will open with the modules on the main page.
• Click Start Next Lecture.
• After viewing the lecture, in the upper right corner click “Complete and Continue.”
• A progress percentage will display as you complete the course.
• You can also move to different modules by clicking in the left hand curriculum menu.

How long do I have access to the course?

• After enrolling, you have unlimited access to the course for as long as you like - across any devices you own.

How do I download material?

• Some material has made downloadable by our instructors. There will be a link directly below the “in course view” of the material.
• Click the link to download the material.

If a video or document is not displaying correctly, who do I contact?

• Email [email protected] to request support.

What is your refund policy?

• Click here to see the Terms and Conditions

Will my information be shared?

• No - our privacy policy at the following link: alqami.teachable.com/privacy

How can I update my payment information?

• Log in to your account, go to the upper right and click on the gray emoticon.
• Click add/change credit card.

I haven’t been getting emails from you. What do I do?

• Check your spam folder - course emails come from [email protected].
• Check your Teachable account to make sure your email is correct.

How long will it take for you to respond to my questions about the course contents?

• Typically, our response time is 48-72 hours.

I got a failed payment notification and I updated my credit card. When will I be billed?

• The course site automatically attempts to bill again on day 3, 5 and 15. If your payments fail after the last attempt, you will be removed from the course.